1st Line IT Support Analyst - Permanent - £28,000 - Hybrid / 3 days in Gloucester HQ Our Client is one of the UK''s leading providers in their industry, delivering professional services to both residential and commercial clients nationwide. Operating from their Gloucester head office, they are continuing to expand and are looking for an ambitious individual to grow with them. Operating in a small, dedicated 1st Line function, you will provide an excellent experience for the whole business, whether located in office or the field. You will be confident in delivering hands on support and establish yourself as part of the team, both within business and the wider group companies. Support and Troubleshooting: Good experience of MS Azure, Azure Active Directory, Windows Server, Intune, SQL, Cisco Meraki, networking, and mobile telephony solutions. Provide hands-on support, demonstrating a good understanding of Microsoft technologies, including the M365 suite, Intune and Entra Perform troubleshooting and support tasks on a daily basis, covering: Laptops and Mobile Phones Windows Servers Networks Translate issues and/or business requirements into technical submissions with development teams and third party providers Skills and qualifications: Ability to prioritise and assign incoming issues/requests Strong working knowledge of O365 and Microsoft Office products Strong working knowledge of Microsoft Windows Strong working knowledge of Android 15 Working knowledge of Windows ..... full job details .....