OverviewCommercial Account Manager - Renewable Energy at OVO. This role sits in the Renewable Energy Team. Salary banding: £33,050 - £38,000 depending on experience. Experience: Mid-Level. Working pattern: Full-Time. Reporting to: Senior Manager - Export. Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

Where you’ll work and what you’ll doYou’ll be assigned to our Bristol hub, where each hub has accessible spaces to park your laptop, designed to inspire people, help them connect and bring big ideas to life. For this role, we expect hub based people to be in the office at least twice a week, and to go to OVO Connection events in-person. This role sits within a team of energy experts working on domestic renewable energy and market-leading propositions and tariffs for customers with solar generation at home. You’ll be at the forefront of the UK’s renewable energy transition, delivering real commercial and climate value for our customers.

Role structureRole in 3 words: Ownership, customer centric and impactful. Top qualities: Inquisitive, problem solving and driven.

Your key outcomes

Operate as the main point of contact for commercial generators, developing and maintaining long-term relationships to deliver a first-class customer experience.

Operate processes efficiently and accurately to ensure we get things right first time, and continually improve outcomes for customers.

Proactively and comprehensively solve issues when they arise.

Embed customers at the heart of our processes and continuously seek ways to improve and develop processes to better serve our customers.

Develop an understanding of our contractual obligations and ensure we adhere to these in our processes and communications with customers.

Plan and deliver your own workload within agreed timeframes.

Prepare reports on key metrics with support from team analysts, highlighting focus areas, risks and potential improvements.

Collect and analyse data concerning generator behavior to understand changing needs (with support from team analysts).

Coordinate with colleagues and stakeholders across the business to ensure consistent service levels.

Qualifications and who you are

Have a passion for delivering exceptional customer experiences.

Are able to create and maintain strong internal and external relationships.

Have an inquisitive mind and a drive to understand and solve problems for customers first time.

Are able to manage and motivate yourself to take action, and proactively suggest ways to continually improve processes.

You have experience working in a customer-facing role, ideally with commercial/B2B customers.

Are confident working in a complex, fast-paced, progressive environment.

Have strong verbal and written communication skills.

Have demonstrable high attention to detail.

Are comfortable self-managing your workload and prioritising tasks.

Are collaborative and enjoy working with others to deliver optimal results.

You won’t like this role if you

Are unwilling to learn and adapt as our customer base and technologies evolve.

Are uncomfortable working in a fast-paced, dynamic environment.

What’s in it for youSalary: £33,050 - £38,000 depending on your skills and experience. On-target bonus of 15%. Flexible pay: an extra 9% of salary to use as you like for cash, pension, or flex benefits.

We keep our pay ranges broad on purpose to give us and you flexibility to match experience to our zero carbon mission.

Benefits and conditions

34 days of holiday (including bank holidays).

Healthcare options such as a healthcare cash plan or private medical insurance depending on career level, plus critical illness cover and life assurance.

Wellbeing benefits including gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more.

Lifestyle benefits including extra holiday buying, discounts, culture cards, tech loans and giving as you earn donations.

Home benefits including up to £300 off any OVO Energy plan (paid by Direct Debit), personal carbon offsetting and discounts on smart thermostats and EV chargers.

Commute benefits including deals on ultra-low emission car leasing, cycle to work scheme and public transport loans.

Belonging and inclusion networks and policies to support a diverse workplace.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Utilities

IT Services and IT Consulting

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