Assistant In Room Dining ManagerWe have an exceptional opportunityto join our

Butlers

Team at

The Lanesborough

.Awarded No. 1 Hotel in London in the Travel + Leisure World''s Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club and Spa.Oetker CollectionMasterpiece HotelsOetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.Candidate ProfileAs

Assistant In Room Dining Manager

, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will lead our Butlers team, responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests'' needs during every step of their stay. Coordinate in preparation for the guests'' stay by communicating to relevant departments and upholding an extensive guest''s history using Opera system and the Butler private log.Key RequirementsThe ideal candidate would be able to demonstrate the following attributes:Previous experience in a similar role within 5 star establishmentis essential and experience in the luxury market would be preferred.Extensive Food and Beverage knowledge is required.Ability to delegate tasks and conduct team briefings and training sessions.Proven track records of leadership, guest experience and team managementBe flexible and willing to work a 24hr roaster when requiredExcellent command of the English language and a second language would be preferredAbility to maintain superior guest contact to build rapport, handle guest requests and manage complaintsGreet VIP guests upon arrival, explain in-room and hotel facilities according to Butler Standards.Spot check rooms for amenities, requests, cleanliness, and general engineering issuesExceptional problem solving, innovation and communication talents.Strong administration, time management and organisational skills.Ensure the compliance and implementation of all Health and Safety protocolsIn returnWe believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including:Financial WellbeingCompetitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth and WellnessPrivate Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist and massage treatmentsSubstantiality initiatesSocial and sports activities (e.g. football games, running club, yoga and pilates, etc.)Career Growth and Personal DevelopmentInternal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified training programmesFinancial incentives for bringing talents to The Lanesborough via Recommend-A-Friend schemeRecognition and Social InitiativesAward programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on FandB and Club and Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children''s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms and conditions apply to all benefits.EligibilityIn line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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