Customer Service/Helpdesk AdvisorSalary: £25,500 per annum (pro-rata)Contract: 3-month fixed-term contractLocation: Fully Remote (UK-based)The roleWe are supporting the recruitment of a Customer Service/Helpdesk Advisor to join a virtual helpdesk team delivering high-quality support across telephone and email channels.This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast-paced and service-driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team.This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.Key responsibilitiesActing as the first point of contact for customer enquiries via phone and emailProviding clear, accurate, and timely information in line with agreed processesRecording all interactions accurately using internal systems and toolsManaging a range of enquiries, resolving at first contact where appropriate and escalating when requiredKeeping customers informed about the progress of their enquiriesUsing helpdesk and telephony systems confidently and efficientlyMaintaining a professional, empathetic, and customer-focused approach at all timesWorking collaboratively with colleagues to support service delivery and ..... full job details .....