Resident Site Supervisor (Mechanical or Electrical)
Newcastle NE28
Full time
Salary up to £45,000, plus overtime, No Call out, plus flexible benefits

Summary

An exciting opportunity has arisen for a Resident Site Supervisor to join our dynamic team, covering our prestigious site based at SAGE Head Quarters in Newcastle NE28.

This is a ‘hands on’ resident position responsible for the M&E service contract delivery, including supervision of the resident engineer and administrative team of 3.  This role offers the chance to make a real impact on service delivery, uphold high standards of customer care, and lead a motivated team.

Key Deliverables

In this role, you will:

• Lead and inspire the resident team, ensuring excellent service delivery across all operations
• Manage Planned Preventative Maintenance (PPM), ensuring tasks are completed on time and in line with SLA targets
• Maintain a manageable backlog of PPM tasks and ensure all reactive work is completed within acceptable timescales
• Liaising with clients, contractors, and internal teams to maintain clear communication and address any concerns or issues
• Attend client calls and meetings where required ensuring all follow-up actions are completed promptly
• Provide first-line management by conducting performance reviews, setting clear team objectives, and supporting individual development
• Carry out risk assessments, site log book and safety audits in compliance with safety legislation and company procedures
• Working Hours: 40 hours per week – Monday to Friday, 8am–5pm

What We’re Looking For

We’re seeking a Supervisor (Mechanical or Electrical) with a proactive, fault-finding approach to engineering—someone personable and capable of clearly explaining solutions and next steps to clients when needed.

Essential qualifications and experience:

• Strong knowledge of both commercial and domestic systems
• Ability to carry out PPMs to SFG20 or equivalent standards
• Advanced fault-finding and diagnostic skills
• Relevant mechanical or electrical qualifications (City & Guilds or equivalent)
• Experience conducting and supervising reactive repairs and managing small projects

Benefits

We continually evolve our benefits to attract and retain great people. Here's what you can expect:

• Salary: up to £45,000, plus overtime and flexible benefits
• 25 days holiday + bank holidays, with the option to buy/sell additional days
• Pension with a leading provider, including employer contributions
• Private medical insurance
• Two volunteer days per year and personal wellbeing support
• Life assurance
• 24/7 Employee Assistance Programme, including mental health support, counselling, and legal advice
• Flexible benefits, including dental insurance, gym membership, travel insurance, tax-free bikes, and Give As You Earn