Adecco are currently recruiting for a customer service adviso.The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = 13.00 / 14.00 -12 Month Contract Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers'' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.AccountabilitiesCustomer Service:Adherhance to Customer Service processes and proceduresAnswering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficientlyManagement of Customer Service Inbox, ensuring all emails are processed appropriately and promptlyReceiving and processing incoming customers'' orders and queriesMinimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributorPoint of contact for external remote sales team with any order/query issuesStrong collaboration within business operations and customer services teamMiscellaneous Customer Service duties as and when required i.e. filing, outbound ..... full job details .....