Overview

We have a unique opportunity to offer a new Senior Project Manager role aligned to Digital within the Chief Operating Office that will help shape the future of Royal London. Our Chief Operating Office (COO) works across Royal London to help deliver the Group''s strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions of customers to deliver great outcomes for customers. Our business focuses on aligning colleagues, applications and projects with our three business value streams: Long Term Savings, Protection and Equity Release, and Long-Standing Customers and Annuities, led by our Chief Information Officers, our Shared Service Platforms and Enabling Teams. This role sits within the Digital Office. One of Royal London\''s strategic goals is to be a \''Digital-First\'' organisation with a frictionless customer experience. As a member of the Digital team, you will help realise this ambition. Our projects will improve the customer journeys on our Mobile application and both customer and adviser web portal journeys as well as projects to increase efficiency of our operations. You will be part of an exciting, growing team.Responsibilities

Manage complex initiatives that span one or multiple lines of businessFull project life cycle management from initiation to deployment, with proven ability to operate at different stages of the project cycle simultaneouslyProvide leadership for project team by coaching and motivating team members to meet project goals, to ensure they realise their potentialProvide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadershipUnderstand interdependencies between technology, operations and business needsPromote continuous improvement by actively engaging within colleagues across COO and other areas of Royal LondonBuild a collaborative, commercial relationship with 3rd parties to manage costs and maximise valueThe role will lead and/or People Manage technical resources comprising internal, contract and supplier resourceMatrix management across multiple disciplines - BAs, developers, testers, technical resources, third parties and business SMEsProven track record of successful project and programme delivery, ideally in a Financial Services environmentExperience of building and leading high performing teams, creating a supportive environment to maximise colleague contribution and engagementHighly competent in use of planning tools and experienced in operating financial and risk control frameworks in a project settingProactivity and future thinking around the management and control of programme/project costs and benefitsStrong stakeholder management experience at all levels up to C-suiteThorough understanding of different project delivery methodologies and ways of working and able to adopt the most suitable approach to a given projectA self-starter, able to work with minimum supervision or directionQualifications

Demonstrated ability to manage complex initiatives and multiple project stagesExperience delivering projects and programmes in a Financial Services environmentExperience building and leading high performing teamsStrong planning, budgeting, and risk management skillsEffective stakeholder management at all levels, including senior leadershipKnowledge of various project delivery methodologies and flexibility to adapt to the best approach for a projectSelf-starter who can work with minimal supervisionAbout Royal London and Benefits

We\''re the UK\''s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We reward employees with benefits such as 28 days annual leave plus bank holidays, an employer matching pension scheme up to 14%, and private medical insurance. See all our benefits at Our Benefits Inclusion, diversity and belonging. We are an inclusive employer and value diverse backgrounds and perspectives.

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