We are seeking an experienced Senior Operations Manager to lead the delivery of planned and reactive maintenance services across a complex, critical operational environment.

Reporting to the General Manager, you will oversee engineering teams and specialist subcontractors across M&E, building fabric, and grounds maintenance disciplines. You''ll be responsible for driving service performance, compliance, operational efficiency, budget management, and continuous improvement while ensuring the highest standards of safety and quality.

Key Responsibilities:

• Lead the delivery of planned preventative maintenance (PPM) and reactive maintenance programmes.
• Manage engineering resources, subcontractors, and service providers to achieve contractual KPIs.
• Oversee CAFM and estates management systems, asset databases, compliance records, and maintenance schedules.
• Manage operational budgets, reporting, invoicing, and financial performance.
• Ensure statutory compliance, including inspection regimes, insurance registers, and specialist maintenance services.
• Develop and optimise maintenance strategies to improve asset reliability and lifecycle performance.
• Chair client and stakeholder meetings, providing operational reports and performance updates.
• Support energy efficiency initiatives, capital replacement planning, and service improvement projects.
• Participate in an out-of-hours management on-call rota.

About You:

• Proven experience managing hard FM, engineering, or estates maintenance operations within a complex environment.
• Strong understanding of M&E systems, compliance requirements, and contractor management.
• Experience with CAFM/CMMS systems and operational performance reporting.
• Excellent leadership, financial management, and stakeholder engagement skills.
• Ability to drive service excellence, compliance, and continuous improvement.

This is an excellent opportunity for a motivated operations leader to play a key role in delivering safe, compliant, and high-performing facilities services within a demanding operational setting.