Customer Experience Manager

This role sits at the heart of our
Commercial Operations
team, blending
customer support, project coordination, and commercial thinking .You’ll work on a variety of projects — from supporting customer proposals to helping deliver live projects — and have plenty of scope to
make the role your own
as we grow.This position will also give you exposure to
strategic initiatives
and, if you’re interested, the chance to
mentor a junior colleague
and help shape how we deliver a world-class customer experience.What You Might Do
Your exact responsibilities will depend on your background and skills, but could include:Helping build clear, customer-ready proposals and presentations.Coordinating projects and aligning timelines with internal and external stakeholders.Supporting customers with updates, issue resolution, and post-project follow-up.Researching markets and opportunities, turning insights into recommendations.Identifying ways to improve processes, reporting, and team collaboration.What We’re Looking For
We’re open to a range of profiles — whether you’re early in your career and keen to grow, or you’ve already got experience in project coordination, sales support, or customer success.If you are:Organised and proactive
– comfortable managing timelines and keeping projects on trackCurious and analytical
– able to simplify complex information into clear recommendationsCollaborative and people-focused
– enjoy working with others and supporting customersEager to learn and grow
– excited about making this role your own…then we’d love to hear from you!
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