Customer Services Coordinator Your new company Hays are working with a growing Manufacturing business in Telford who are looking to appoint a Customer Services Coordinator on a permanent basis. They are seeking a proactive and customer-focused Customer Support Coordinator to join a dynamic Customer Experience Department in Telford. This role is pivotal in ensuring a seamless and positive experience for our customers throughout all stages of their journey with us. You will act as the first point of contact, manage service and spares processes, and collaborate across departments to deliver exceptional service.Your new role As a Customer Services Coordinator, your role will involve:Serve as the primary point of contact for customers throughout all project stages.Assess customer needs and ensure they are met through each phase of the project.Manage customer cases and maintain accurate records of work in progress.Oversee service and spares quotation and order processes.Handle customer account setup and information gathering.Collaborate with internal departments to enhance the overall customer experience.Escalate issues and complaints appropriately and in a timely manner.Achieve and report on key performance indicators (KPIs).Build and maintain strong relationships with customers.Manage purchase orders, requisitions, and invoicing.Coordinate stock and inventory control with the Stores Department.Arrange engineer travel and accommodation.Maintain and manage engineer documentation. ..... full job details .....