Consumer Service Coordinator Ashby de la Zouch (home of Hula Hoops, Space Raiders and Popchips) Hybrid - minimum of 2 days per week in the office Hours: Monday - Friday, 13:00 - 17:00. Join our snack-loving team! We''re looking for a Consumer Service Coordinator to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! In this role, you will be the first point of contact for our consumers, ensuring every interaction is handled with care, professionalism, and efficiency. You will respond to enquiries and complaints across a range of channels, including phone, email, letter, and social media, capturing accurate details in our CRM system. You''ll manage challenging conversations with empathy and tact, escalating serious issues to the relevant teams. Your investigative skills will be key as you work with internal departments and external partners to resolve product or service concerns. You will decide on appropriate resolutions and ensure that responses address consumer needs effectively. This role offers the chance to work collaboratively across the business, make a positive impact on consumer satisfaction, and continuously develop your skills in customer care and complaint management. What''s in it for you? We believe in giving back and making sure you''re happy and thriving. Here''s a taste of what we offer: Annual salary of £13580.24 ..... full job details .....