We are working with a well-respected client to recruit a temporary, experienced senior operations leader to head up a Sales Support function within a regulated, customer-focused financial services environment. This role is responsible for leading a high-performing team, driving operational efficiency, and ensuring exceptional service delivery across all sales support activities.You will oversee process improvement, compliance, stakeholder relationships, and performance management, ensuring smooth and effective end-to-end operations.Key ResponsibilitiesLead and develop the Sales Support function, driving high performance, engagement, and accountabilityOversee day-to-day operations, ensuring efficient delivery of sales support and strong customer service standardsIdentify and implement process improvements to increase efficiency, reduce rework, and enhance service qualityMonitor, analyse, and report on key performance indicators and operational outcomes to senior leadershipEnsure compliance with regulatory requirements, internal policies, and risk frameworksManage relationships with external finance partners to support smooth deal progression and issue resolutionAct as escalation point for complex queries, complaints, and operational issues, ensuring timely resolutionDrive continuous improvement initiatives, including automation and streamlining of processesOversee policy and procedure development, ensuring alignment with legislation and business requirementsEnsure robust ..... full job details .....