IT Support and Infrastructure Analyst - 35,000 - 45,000 (depending on experience) - On-Site (FTC)OverviewWe are looking for a capable IT Support and Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely.Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives. Skills and Experience Strong background in IT support, with 5+ years'' experience, including time spent in a 2nd Line Support / Service Desk environment Experience working within a professional services or corporate environment, supporting a user base with high service expectations Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server) Knowledge of Active Directory, permissions, and user account administration Excellent troubleshooting skills with a structured, analytical approach Ability to manage a varied workload and prioritise effectively Flexible and adaptable, with a proactive approach to meeting deadlines Comfortable working both independently and within a collaborative team Strong communication skills with both technical and non-technical stakeholders Customer-focused mindset with a positive, solutions-driven attitude ..... full job details .....