Job Title: Customer Service First Response Unit Claims HandlerLocation: LiverpoolSalary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your roleJob Type: Full Time, PermanentWorking hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm.What you will be doing:Providing a professional and proactive response in assessing claims in line with policy and procedureProviding an empathetic service to clients who have been involved in road traffic incidentsLiaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notificationTo resolve any issues avoiding expressions of dissatisfaction escalating into complaintsHandle First Notification of Loss (FNOL) calls, entering relevant claims detailsTo monitor and manage claims ensuring all services are provided in an agreed timescaleAssessing new claims in accordance with policy terms and conditionsIdentify and initiate any potential recoveries from 3rd partiesHandle any complaints in line with FCA guidelinesIdentifying key requirements for replacement vehiclesWork to agreed SLA''s and KPI''sWhat we''re looking for:Excellent customer service skillsNaturally empathetic and the ability to connect with peopleQuick fast paced problem-solving abilityPositive can-do attitudeGood IT skills and a confident ..... full job details .....