Technical Service Delivery Manager - DefenceHybrid - occasional onsite attendance at key sites across UKUp to 675 inside ir35Active SC clearance - Sole British nationals only We''re looking for an experienced Technical Service Delivery Manager to join a high-profile technical environment, working across multiple engineering teams and wider internal and supplier functions.This is a hands-on service management role where you''ll be responsible for driving effective service delivery, managing complex incidents and problems, improving ITIL processes and ensuring technical issues are progressed through the appropriate escalation routes.You''ll work closely with three engineering teams, acting as the bridge between technical teams, stakeholders and suppliers to ensure services remain effective, resilient and continuously improving.What you''ll be doingManaging Incident, Problem and Change Management across multiple technical teams.Driving complex technical incidents through to resolution and ensuring effective escalation.Leading root-cause analysis and identifying preventative actions for recurring problems.Working with engineering teams and suppliers to resolve complex technical issues.Reviewing and improving end-to-end technical and business processes.Providing guidance to engineering teams on ITIL and service management best practice.Monitoring service performance, identifying trends and driving continual service improvements.Managing stakeholder communications around ..... full job details .....