Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.You will be based in the Coventry area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.You''ll be the bridge between tech issues and business success - making a tangible difference for customers!Location: Coventry / West Mids region (on-site visits + remote reporting)Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)Company Van: Van providedHours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)Salary and Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.What You''ll Do:Visit customer sites to diagnose and resolve EPOS, network, and business system issuesCapture photographic evidence and compile clear, actionable reportsCoordinate fixes - liaise with management, IT providers and third partiesMediate IT solutions between franchisees, service desks, and IT ..... full job details .....