The RoleWe are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment.As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues.We''re looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities.Key ResponsibilitiesAnswering incoming support calls and providing first-line telephone supportPerforming initial triage to assess and prioritise support requestsResolving basic IT issues over the phone, including: Password resets and account unlocksBasic desktop and application troubleshootingEmail and Office 365 basic issuesPrinter connectivity and basic configurationUser guidance on standard software applicationsAccurately logging all support requests as tickets with clear, detailed informationEscalating more complex issues to senior engineers with relevant context and troubleshooting steps already takenKeeping clients informed throughout the support process with regular updatesManaging ..... full job details .....