Overview

Want to shape and support a global community of facilitators delivering world-class learning experiences?At MindGym, we use behavioural science to help people think, feel and perform better at work. Behind every impactful client programme is our network of freelance facilitators — and we’re looking for someone to help them thrive.As

Facilitator Network Manager , you’ll build and manage this community: ensuring consistent delivery quality, keeping our facilitators engaged and motivated, and turning insights into opportunities that enhance the client experience.What you’ll be doing (and why it’s not your average role)

Define and maintain quality standards for facilitator performance and client deliveryMonitor sessions through feedback and evaluations, using data to spot improvementsProvide targeted training, coaching or briefing to raise the bar on deliveryBuild strong, trusted relationships with facilitators - ensuring they feel valued and supportedLead facilitator communications, engagement, and recognition initiativesManage onboarding and induction of new facilitators to ensure readinessPartner with Sales and Delivery teams to plan capacity and allocate facilitators effectivelyAct as the go-to escalation point for delivery issues, resolving quickly to protect client experienceUse performance data to optimise utilisation, improve client satisfaction, and drive operational efficiencyRepresent the facilitator perspective across internal processes and decisionsWhat makes you a great fit

You’re someone who loves creating community, keeping operations smooth, and elevating others to do their best work.3–5+ years’ experience managing others to deliver results - ideally freelance or contractor networksProven ability to maintain performance standards and manage quality at scaleStrong organisational and operational management skills, including workforce allocation and planningExcellent communication and relationship-building skills, with the ability to influence without direct authorityData-driven mindset - able to translate metrics into actionCommercially aware, understanding how facilitator performance links to client satisfaction and revenueHave experience in LandD, coaching, or behavioural science environmentsHave managed international networks and cross-cultural communicationKnow your way around Salesforce, scheduling tools, or other operational platformsWhy you’ll love working here

The chance to shape and grow a global community of facilitatorsA role that combines operational rigour with relationship building and creativityA high-growth, people-first business where your work directly impacts client successHybrid flexibility - time at home balanced with time in our central London HQAbout MindGym

MindGym started at a kitchen table in 2000. Today, we’re a global business that has worked with over half the FTSE 100 and SandP 100, helping more than five million people unlock their potential. We design and deliver behavioural science-based experiences that transform performance, leadership and culture at scale.Diversity, Equity and Inclusion at MindGym

We’re committed to building a culture where everyone feels they belong, and where individuality is celebrated. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We also support flexible working arrangements wherever possible.

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