Service Manager This is a new position due to growth. Hourly Paid: Monday - Friday; 8 hours per day (8:30 - 17:00 or 08:00 - 16:30 as work requirements may require) Lunch: Half-hour Hours Per Week: 40 Basic Salary: £28,000 per annum Pension: 5% as per NEST currently Holidays: 20 per year plus 8 Statutory; Monthly accrual Probation Period: 12 months Notice Period Thereafter: 1 month Overtime (by arrangement): Sometimes necessary when others are on holiday or sick to ensure Engineers are updated and ready for the following working day hence some flexibility is occasionally needed; Overtime is paid the following month; Adjustments for overtime or absences are adjusted the following month depending on cut off time for processing Responsible To: Senior Service Manager Duties and Responsibilities: Joint responsibility for daily operation of service desk tasks as may be required, advising and working with the Senior Service Manager. Assuming responsibility when covering for the Senior Manager due to absences and holidays ensuring the operational needs are met. Liaise with finance department and office staff on job queries and costs. Contacting manufacturers for whom work is carried out as service agents. Contacting clients and arranging servicing and repairs of mechanical and electrical services and associated equipment. Preparation and updating of spreadsheets and Engineers'' timesheets. Advise Engineers on job sheets and work details, liaise with Engineers on job completion ..... full job details .....