Customer Care Resolutions Specialist

Are you passionate about delivering exceptional customer service? Customer Care Resolutions Specialist

Coventry (Hybrid - 2 days in the office, 3 days remote)

A highly competitive salary is available for suitable candidatesAs a Customer Care Resolutions Specialist, you''ll be the heart and soul of our complaints management process. Managing complaints ensuring timely and appropriate outcomes.Assessing cases thoroughly to identify potential risks or regulatory concerns, escalating issues as needed.Collaborating with dealers, brokers, suppliers, and internal teams to fully investigate and resolve complaints.Maintaining a strong understanding of relevant legislation, including Consumer Duty, to ensure decisions reflect current regulatory expectations.Building positive relationships with manufacturer Customer Care and Fleet Support teams.High attention to detail and accuracy, with organisational skills that help you thrive under pressure.Previous experience in customer service, preferably within financial services, along with a solid understanding of complaints regulation.Proficient in Excel and Word at an intermediate level.Experience with Salesforce is a big plus!Career Development:

We believe in nurturing talent and providing opportunities for growth. You''ll even get to support new team members through training!Performance Matters:You''ll help us achieve:Timely and accurate complaint resolution in line with quality expectations.Consistent quality audit scores above 80%.If you''re ready to take on a rewarding challenge where your expertise in customer care can shine, we want to hear from you! Apply today and become a vital part of our commitment to delivering exceptional service!Pontoon is an employment consultancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.