Purpose of Role The Contracts Administrator plays a vital role in ensuring the accurate and efficient management of customer service contracts throughout their lifecycle. This includes contract creation, renewals, amendments, invoicing, and customer communication. Acting as a key liaison between internal departments and external clients, the role supports business operations and contributes to customer satisfaction and retention whilst always maintaining a commercial focus to drive opportunity. Key Responsibilities Contract Management Create and maintain contract records in the in-house system, including account details, site information, equipment, contract type, pricing, and invoicing format. Monitor contract milestones, renewal dates, and deliverables to ensure timely action. Proactively manage contract renewals, identifying opportunities for improvement or adjustment. Customer and Stakeholder Engagement Communicate professionally with customers via phone and email regarding contract status, queries, and updates. Collaborate with internal teams (Sales, Finance, Service Delivery) to resolve contract-related issues and ensure alignment. Documentation and Compliance Prepare and issue accurate contract documentation and compliance records. Manage contract amendments, variations, extensions, and terminations, ensuring all changes are properly documented and approved. Invoicing and Financial Accuracy Generate and validate invoices in line with contract terms (e.g., ..... full job details .....