The role...Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?Reporting to the Night Manager, youll be a key member of the night reception team and the face of the Locke brand. Itll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that).What it looks like....Creating tell-your-mates experiences for guestsBeing a friendly face and go-to person for guests, contractors and visitorsInspiring and informing guests on local attractions and goings-onWelcoming guests when you check them in and leaving a great impression when you check them outManaging reservations and queries online, by email, on the phone and in person with a can-do attitudeHandling out-of-hours guest queries for other edyn propertiesBuilding relationships with guests that make them want to come backBeing an active member of the team in meetings and development sessionsPatrolling the property to make sure its safe and secure, and dealing with any issuesBeing accountable for health and safety at your property overnightPreparing and reviewing reports in preparation for the day aheadCleaning areas of the property and carrying out ad hoc tasks where needed, such as moving linenBeing happy working both on your own and as part of a teamTaking payments, handling cash and reconciling the books at the end of the dayActively looking for opportunities to grow revenue and occupancyIdentifying upselling opportunitiesWhat you''ll need...Experience in a customer-facing roleIntuitive customer service skillsNatural influencing skills with a knack for managing expectationsReliable decision-makingConfidence to act quickly and take smart risks based on insightStrong grasp of spoken and written EnglishImpeccable attention to detailConfidence using IT systems and software (including Microsoft Office)

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