Internal Sales Specialist

Permanent, Full time

Competitive salary dependent on experience

Bradford (Euroway) – office based

Objective of the Role

To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.

Main tasks

- Sales administration

- Customer service

Responsibilities/ Authority

• Deliver excellent customer service via telephone, email and face-to-face interactions
• Respond promptly and professionally to customer enquiries and requests
• Handle customer complaints efficiently, ensuring issues are resolved in a timely manner
• Provide accurate product, pricing and delivery information to customers
• Process customer orders, applications, forms and account requests accurately
• Set up and maintain customer accounts and records within internal systems
• Carry out customer verification and compliance checks where required
• Manage customer accounts and maintain strong ongoing relationships
• Coordinate with internal departments to ensure smooth order processing and service delivery
• Organise workload effectively to meet customer deadlines and expectations
• Escalate unresolved issues to the appropriate department or team member when necessary
• Maintain accurate records of customer interactions, enquiries, complaints and actions taken
• Prepare and distribute customer activity and service reports as required
• Maintain and update customer databases and administrative records
• Follow up with customers to ensure satisfaction and resolution of queries
• Support continuous improvement by providing feedback on customer service processes and efficiencies
• Contribute to business projects and wider team initiatives when requested
• Support, supervise and coach apprentices where applicable

Education

-  High school diploma, general / commercial education degree or equivalent

-  Numeric, oral and written language applications

Skills & Experience

Professional Experience

• Previous experience within customer service, internal sales, sales support or a similar commercial role
• Minimum of 1 year’s relevant experience preferred

Technical & Specialist Skills

• Good working knowledge of Microsoft Office, including Excel and Word
• Experience using ERP systems such as SAP, BPCS or similar business systems
• Confident using email communication platforms such as Outlook
• Understanding of customer service principles and best practices
• Strong administrative and data entry skills with good typing accuracy
• Comfortable using a range of computer systems and applications
• Product knowledge or the ability to quickly learn technical product information

Problem Solving & Organisational Skills

- Strong problem-solving and analytical abilities

- Able to prioritise workload and manage multiple tasks effectively

- High attention to detail and accuracy

Strong organisational and data management skills

Personal Attributes

- Excellent interpersonal and communication skills, both verbal and written

- Strong listening and customer service skills

- Proactive, adaptable and able to use initiative

- Calm and professional under pressure

- Positive and collaborative team player

- Fluent English language skills; additional languages would be advantageous

Interested?  Please send your cv by return.

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