Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We''re seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move. What You''ll Be DoingResponding to customer enquiries via phone and email in DutchManaging and prioritising requests including orders, samples, claims, and complaintsEnsuring timely and professional resolution of customer issuesMaintaining accurate records and updating systemsCollaborating with team members to resolve queries and meet performance goalsEscalating and correcting errors with a solutions-focused mindset What You''ll BringFluency in Dutch and English (written and spoken)Previous experience in customer serviceStrong multitasking and organisational skillsAttention to detail and problem-solving abilitiesConfidence using Salesforce and Microsoft Office SuiteExcellent interpersonal and communication skillsAbility to work independently and as part of a team Your ScheduleMonday to Friday, 8am - 4pm, 37.5 hours per weekHybrid working model: 2 days from home, 3 days on site Perks and Benefits25 days holiday + 8 bank holidaysAccess to Hapi employee benefits platformFree on-site parkingShould you require any support or assistance, please contact your local Gi Group office.Gi Group Holdings Recruitment Limited are proud founding ..... full job details .....