JOB DESCRIPTIONAbout the roleWe have a new opportunity for a Customer Liaison Officer to join the Guinness team. In this position you will play an important role in safeguarding our communities and delivering on our social purpose: providing safe, high quality homes and essential housing services to the people who need them most. This full-time permanent role is field based, covering Shepherd''s Bush, Fulham, Hammersmith, and the surrounding areas.As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible, face to face service to both homeowners and rental residents. Working in a mobile way across your patch, you will spend much of your time out in the area meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents and for Guinness.What we are looking forWe believe that how we work is just as important as what we achieve. You will bring strong face to face customer service experience and housing knowledge to help us to deliver for our residents.Because this is a field based position, regular travel within your area is essential. Having a full UK driving licence would be advantageous, but not essential.You will be able to demonstrate these essential skills:• Excellent customer service delivery, demonstrating good communication and interpersonal skills. • Highly ..... full job details .....