With our client''s business in a maturing phase, we are looking for an individual who can support the CX Manager in delivering foundational processes and tracking that enables growth and innovation in the future. Below are core duties of the position;- Support the enhancement of customer journey programme across B2B and B2C audiences, by identifying and delivering on quick win opportunities. Maintain governance of internal and external policies and processes, making updates where required and communicating these to relevant teams and stakeholders. Represent the voice of the customer within the business to ensure the needs of customers are considered with business activities, working with delivery and operations teams to ensure their service and experience vision is achieved. Support the execution of the Voice of the Customer programme, including gathering and organising customer feedback, NPS, and satisfaction data. Support the business wide Voice of Customer programme and engage with stakeholders to drive improvements in NPS and customer satisfaction across customer segments Develop customer facing communication, collateral and initiatives, with marketing and customer operations teams. Develop and attend customer and community engagement events representing our client. Work with internal teams and external partners to support the delivery of customer experience initiatives and ensure alignment with service standards. Help prepare training materials and customer-facing ..... full job details .....