We''re recruiting for a growing software business delivering enterprise-scale platforms to customers across international markets. With continued investment in technology and engineering, they''re looking for a Senior Application Support Engineer to join their team and take ownership of complex application support issues. This is a great opportunity for an experienced support professional who enjoys technical investigation, problem-solving and mentoring others. What you''ll be doing Acting as a senior escalation point for complex application issues Investigating, diagnosing and resolving 2nd/3rd line support incidents Carrying out root cause analysis and implementing long-term solutions Working closely with Engineering and Service Delivery teams Writing and maintaining automation scripts Supporting and mentoring junior team members Maintaining technical documentation and knowledge base articles What we''re looking for 3+ years'' experience in Application Support, Software Support or a similar role Strong SQL skills, including writing and troubleshooting complex queries Experience investigating and resolving technical issues in a production environment Knowledge of Jira or similar ticketing systems Experience with Git, Bitbucket or similar version control tools Scripting experience, ideally PowerShell Strong analytical and problem-solving skills Excellent communication skills Nice to have PL/SQL experience Experience supporting enterprise software applications Exposure ..... full job details .....