IT Service Delivery Manager/IT Service Desk ManagerA fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis.IT Service Delivery Manager/IT Service Desk ManagerResponsibilities and Duties: Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. A structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices. Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests. IT Service Delivery Manager/IT Service Desk ManagerKnowledge, Sills and Experience: Experience working in a service desk environment Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness. Prior experience working in a legal, professional services or partnership environment Excellent communication and customer skills and an ability to work with ..... full job details .....