General Manager We are currently recruiting a General Manager to join our team in Nottingham. The General Manager will be responsible for: Act as a role model for our values and behaviours, promoting and upholding the company image as a brand ambassador. Lead, coach, and mentor Branch Management to develop leadership capability and embed consistent people practices. Drive engagement and motivation within teams by fostering open communication, recognition, and accountability. Lead recruitment, performance management, and employee relations in partnership with the Head of Branch Network and People Team. Champion learning and development across branches, ensuring managers and teams have the right skills and training. Manage branch performance against a standardised scorecard (financial, customer, operational, people). Monitor KPIs, analyse trends, and take corrective action to improve results. Ensure Branch Management are held accountable for daily operations, standards, and customer service. Implement best practices consistently across branches, promoting efficiency and quality. Drive continuous improvement in processes, customer experience, and operational performance. Ensure customer service standards are consistently high across branches. Drive sales performance by maximising opportunities in MOTs, servicing, repairs, and tyres. Ensure all branches comply with DVSA regulations, Health and Safety standards, and company policies. ..... full job details .....