Duty Manager- Front OfficeElevate Your Career as a Front Office Duty Manager at Shangri-La Hotel, The Shard, London!Picture yourself in a world of luxury and hospitality.Your mission: create unforgettable guest experiences that leave a lasting mark. You''ll be the orchestrator of seamless operations in our 5-Star luxury hotel, ensuring every detail is flawless. Anticipate and exceed guest expectations, working closely with various departments to make each stay exceptional. Under the guidance of our Front Office Manager, you''ll inspire and lead your team. Your deep knowledge of hotel operations and experience leading a 5-Star luxury hotel''s Guest Service Team will be your strengths.In our fast-paced, high-expectation setting, you''ll thrive. Fluent in English (additional languages a plus), you''ll tackle challenges with confidence. Your analytical skills, hands-on problem-solving, and meticulous attention to detail will shine. But being a Duty Manager at Shangri-La goes beyond expertise. We seek a leader who embodies our core values: humility, courtesy, respect, helpfulness, and sincerity. Your dedication to these values, combined with your expertise, will set you apart as a true brand ambassador.Who were looking for:Someone with a pleasant and welcoming manner, ready to creative an environment embodying high luxury and memorable guest experiencesKnowledge of hotel operations, departments and processesExperience as a Guest Service Team leader in a luxury, 5 Star HotelFlexibility, reliability, and adaptabilityOral and written fluency in English; Additional languages preferredConfidence in a fast-paced, high-expectations environmentA leader prepared to guide their team to excellenceKnowledge and experience with Forbes Standards preferredStrong analytical skills, hands-on problem solving and close attention to detailCertificates, education history, and diplomas in Hotel ManagementWho are we?We are Shangri-La The Shard, London, the first elevated luxury hotel in the city.We offer 202 guestrooms and suites

located throughout levels 34 and 52 of The Shard, Western Europes tallest building. With unparalleled views across London, the hotel features several signature luxury dining venues and three river-facing event spaces. Level 52 is home to 24-hour gym, Western Europes highest infinity pool and bar. Located in London''s most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Pauls Cathedral, Shakespeare''s Globe and Borough Market.In joining the Shangri-La Hotel London we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:BUPA Private Medical and Dental InsuranceCompetitive and generous pension contribution scheme50% discounts in our exclusive award-winning luxury Restaurants and BarsYearly CODE Hospitality membershipComplimentary dining whilst at workComplimentary dry-cleaning service for your work attireAnnual season travel ticket loan to support you in your journey to workStaff rates at properties worldwideExclusive discounts across London Bridge area via the Shard Card membership schemeLoyalty benefits- such as complimentary stays, monetary recognition for long serviceInvestment in your personal development via our vast online Shangri-la academy coursesInternal promotions and endless opportunitiesUnique cultural and engagement events across all teamsImmediate enrolment onto our employee recognition platform moments of joyFinancial recognition for introducing new successful team members into the hotel via our inhouse talent teamPlease note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.

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