Description Monday-Sunday6pm-10pm As Out of Hours Planner, you will provide support to the Operations Support team to ensure that the Company''s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems. Key Responsibilities Provide a front-line telephone service to both internal and external customers Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner Ensure that all the client and operational requirements are met in a professional and efficient manner Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time Ensure the collation, co-ordination and distribution of the operational job pack Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and Qualifications Provide a front-line telephone service to both internal and external customers ..... full job details .....