Put Customers First and Build Your Career in Customer ServiceAre you passionate about delivering exceptional customer experiences, not just fixing problems but understanding why they happen? Do you take ownership, think critically, and go the extra mile to make things right for the customer?We''re recruiting for a leading online retail brand that truly puts the customer at the heart of everything they do. In this role, you won''t just resolve queries, you will play a key part in improving the overall customer journey by identifying issues, investigating root causes, and helping shape better outcomes.Start Date: Monday 25th MayKey ResponsibilitiesHandle inbound and outbound customer queries across phone, email, live chat, and social mediaGuide customers confidently through their journey, providing clear, helpful adviceResolve issues efficiently while delivering a high-quality, empathetic customer experienceTake ownership of problems and dig deeper to understand root causes to prevent repeat issuesWork closely with suppliers and internal teams to ensure seamless service deliveryManage complaints with professionalism, empathy, and a solutions-focused mindsetWhat We''re Looking ForA genuine passion for putting customers first and doing the right thingStrong problem-solving skills, with the curiosity to ask "why" and look beyond the surfaceExcellent communication and active listening abilitiesHigh attention to detail and the ability to manage multiple tasks effectivelyA positive, ..... full job details .....