Customer Care Coordinator Theale, Berkshire Hybrid Shift Pattern 37.5 Hours FTC Mat Cover Are you an experienced Customer Care Coordinator with a strong background in call centre environments? This is a fantastic opportunity to join a high-performing team dedicated to delivering exceptional customer service in the healthcare service delivery sector. Our client, a market-leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK, is seeking Customer Care Coordinators to join their team based at their HQ in Theale, Berkshire on a FTC Maternity Cover. To be considered for this role, you must have a minimum of 3 years UK based experience in a call centre/customer service role. Have outstanding verbal and written communication skills and have a strong commitment to customer satisfaction and service excellence. Shift Patterns (all shifts include a 30-minute lunch) Tuesday to Saturday: 12:00pm 8:00pm Sunday to Thursday: 12:00pm 8:00pm Initial training will be conducted on-site at the Theale office, once training is completed, the role becomes hybrid with flexibility on workdays. Weekend shifts will be remote. Responsibilities Provide outstanding customer service to improve customer satisfaction and nurture client relationships Operate with self-awareness inspiring a culture of continuous improvement Place customers at the centre of everything you do, understanding their wants and needs Maintain the critical link between clients, ..... full job details .....