Job Description
Aka Recruitment are proud to be working with a fantastic local client of ours to bring you this exciting Service Advisor position based in Halifax . Working within a busy and thriving service department, you will be joining a forward-thinking and well-established family-run business. Working hours are Monday to Friday 8am to 5:00pm , with no weekends involved. You will be rewarded with a basic salary ranging between 35-40k . This role also offers excellent working conditions, with no pressure of upselling or targets just a focus on customer experience Job Duties Include: Act as the first point of contact for customers, delivering a professional and friendly service at all times. Book in vehicle service, maintenance and repair appointments efficiently. Accurately prepare job cards and workshop instructions for the technicians. Keep customers updated throughout the repair process, providing clear communication on vehicle progress and costs. Liaise closely with the Workshop Controller and Vehicle Technicians to ensure repairs are completed within agreed timescales. Prepare accurate service estimates and explain repair recommendations to customers. Upsell additional products, services and manufacturer-recommended repairs where appropriate. Process invoices and take payments upon vehicle collection. Handle customer queries and resolve concerns in a professional and efficient manner. Maintain accurate customer records using the dealership management ..... full job details .....