Neighbourhood Officer / ASB Officer (Tenancy Management) Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday Friday) At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, you ll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well-managed, and thriving. This is a hands-on and rewarding role where no two days are the same. You ll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers. We re looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, we d love to hear from you. What You ll Be Doing Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters. Investigating and resolving customer issues including tenancy breaches, anti-social behaviour (ASB), neighbour disputes, and property management concerns. Maintaining accurate records, serving legal notices, preparing case files, and attending court or multi-agency meetings ..... full job details .....