We are seeking the Resident Services Manager to support the delivery of exceptional resident services across a thriving Build to Rent residential community. You''ll over see daily operations, support a resident services team, and ensure a seamless, welcoming and professional experience for all residents.

Key Responsibilities

Support onsite Resident Services team.

Manage day to day resident enquiries, complaints and feedback with professionalism.

Support the planning and delivery of residents events to build a sense of community.

Ensure accurate reporting, record keeping and compliance with policy and procedures.

Requirements

Previous management/leadership experience in BTR, residential property, hospitality, or hotels is essential.

Strong customer service skills with the ability to remain calm and solutions-focused under pressure.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Excellent organisational and time-management skills.

About You

Has a confident and proactive approach to fast paced customer facing environments.

Natural leadership style enabling you to motivate a team while maintaining high standards.

You''re highly organised, detail-oriented, and take pride in ensuring residents feel valued, safe, and supported.

If you''re passionate about delivering outstanding resident experiences and want to be part of a growing and dynamic team, we''d love to hear from you.

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