Head of Technology Performance Management

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Head of Technology Performance Management

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BupaThis range is provided by Bupa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Head of Technology Performance ManagementLondon (EC2R 7HJ)Flexible / Hybrid working optionsPermanentFull time 37.5 hoursWe make health happenBupa’s purpose is helping people live longer, healthier, happier lives and making a better world.As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers in 190 countries. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 84,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, Thailand, and the USA.Bupa has an audacious mission of enabling its members to lead longer, healthier and happier lives by becoming one of the world’s most digitised healthcare company. Come and be part of this journey and work for and organisation with the ambition and purpose to transform on a scale not seen for decades.Healthcare is changing beyond recognition and the Technology function is undergoing substantial transformation as we transition our workforce and ways of working through moves to modern hyperscale cloud and product model. We require a leader with extensive business and change management experience to enable this transformation through the shaping and management of strategic KPIs and OKRs, executive reporting and oversight of transformation and performance metrics and benefits.The Head of Performance Management is a senior strategic role central to the success of delivering the Technology Transformation. The role reports to the Head of Technology Office and will be responsible for successfully implementing and managing the end-to-end governance and reporting at the Executive and Business Unit level against our TechVision27 Transformation and performance metrics.The role will require excellence in building a narrative and extracting key insights as well as managing and building a governance and reporting framework for the Technology function to coordinate the sequencing and cascade of reporting and information across various audiences. The role will also work with Finance Business Partners to support the coordination of financial and transformation benefits realisation.We are looking for someone who will develop a pattern of identifying and implementing continuous improvement opportunities to adopt the use of automation to enhance processes and data capture to streamline reporting. We are looking for overall enterprise portfolio ownership incorporating strategic oversight and coordination of the performance narrative of our Technology strategy working closely with senior members as well as Technology teams, business leadership teams and Executives.How you’ll help us make health happen:Operational and Digital Experience InsightsChampion a culture of data-driven decision-making across the function to support continuous improvement and transformation. Lead the design and delivery of strategic and operational performance insights, combining data analysis with compelling strategic narratives to inform and influence key decisions.Strategy, Performance and CommunicationsDrive the development and communication of the Technology function’s transformation journey, performance metrics, and progress updates. Collaborate closely with Market Unit communications and Business Technology teams to ensure alignment. This includes preparing reports for Business Performance Committees, Executive Leadership, and Business Units, and crafting clear, engaging stories that highlight the value of transitioning to a product operating model.Reporting and AnalyticsEstablish and manage a reporting framework for BGIUK Executive and senior Technology leadership, tracking progress against the 3-year Technology Transformation roadmap. Ensure timely, accurate data delivery and insights, and identify opportunities to automate reporting processes for greater efficiency.Governance and AssuranceCoordinate with stakeholders on Technology-related audits and lead the development of assurance processes across reporting, governance, and transformation initiatives. Partner with Finance to oversee Technology financial performance, ensuring alignment with strategic goals. Monitor benefit realization, financial dependencies, and provide regular updates to senior leadership.Stakeholder EngagementBuild and maintain strong relationships with senior leaders across BGIUK Technology and the wider business. Ensure performance indicators, reports, and insights remain relevant, actionable, and aligned with stakeholder needsKey Skills / Qualifications needed for this role:Agile Expertise:A solid understanding of agile programme and project methodologies, with the ability to implement effective governance frameworks, tools, and delivery techniques.Stakeholder Engagement:Exceptional collaboration and influencing skills, with a proven ability to manage and engage senior stakeholders across complex environments.Expertise in extracting meaningful insights from data and crafting clear, compelling narratives tailored for executive and senior leadership audiences.Qualifications and Experience:Graduate-level education or equivalent business experience, ideally supported by relevant professional qualifications.Leadership Capability:Demonstrated ability to lead, develop, and motivate teams — both directly and through influence — within a large, matrixed organisation.Integrity and Trust:A commitment to ethical conduct, authenticity, and building trust across teams and stakeholders.Proactive Mindset:A self-starter who thrives in fast-paced, dynamic environments and takes initiative to drive progress and solve challenges.Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 days holiday, increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindAn enhanced pension plan and life insuranceAnnual performance-based bonusOnsite gyms or local discounts where no onsite gym availableVarious other benefits and online discountsWhy Bupa?We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustriesHospitals and Health Care, IT Services and IT Consulting, and Nursing Homes and Residential Care Facilities

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