We are recruiting for TWO CLIENT ACCOUNT MANAGERS to join our operations team, with one role based in the south (Brighton) and the other in the north (Halifax). These positions offer a 50-50 mix of home/office and client site work. Please note: there will be significant travel to our offices during the first few months, so flexibility is key. About the Role As a Client Account Manager, you will be responsible for nurturing and maintaining strong relationships with our clients, ensuring that they receive the best possible value from our services. This is not a sales position but a customer relationship role. Your primary responsibility is to support our clients by understanding their needs, providing training, and offering solutions to any issues they encounter. Working hours are 9am-6pm Monday-Friday. The occasional evening may be required when clients need support with events, but this will always be with advance notice. You will report to the Senior Account Manager and work closely with the rest of the operations team to deliver excellent service. This role is vital for ensuring client satisfaction and retention. Key Responsibilities Develop and maintain strong relationships with clients, supporting them throughout their contracts with us and - in turn - encouraging client retention.Deliver training sessions to new clients and provide refresher training as needed.Address client concerns and work with the relevant teams to implement solutions; escalating complaints where ..... full job details .....