Deputy Lodge ManagerAre you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge.Key Responsibilities:General Duties and Front of House: Assist the Lodge Manager with daily supervision of lodge operations Provide accurate information and assistance to College members, conference delegates, and visitors Act as a central communication point, relaying relevant information to departments Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans Handle telephone inquiries professionally Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment Monitor lodge emails, check-in/check-out students, and update forwarding addresses Promote and operate the lodge sales, including souvenirs and operate the sales till Respond to BandB visitor inquiries, providing excellent customer service and luggage storage arrangements Record and forward room defect reports from visitorsSecurity and Emergency Management: Maintain building security, keep logs of alarms and activations Respond professionally to fire alarm activations, coordinating with emergency services Train lodge staff on emergency procedures Monitor CCTV systems and ensure security protocols are followed Record and ..... full job details .....