Salary: Competitive and aligned with experience + annual bonus + comprehensive benefits + travel expenses Included Location: Sheffield or Ringwood Working Pattern: Hybrid, 1-2 days office-based, dependent upon location Travel: Travel between the Ringwood and Sheffield offices will be required as part of this role. Travel expenses included. Working Hours: Monday-Friday, 9:00am-5:30pm Team Profile You''ll lead a team of Personal Lines professionals responsible for delivering excellent service and positive customer outcomes across a diverse portfolio of personal insurance products. The team works closely with insurer partners, Account Executives, customers and colleagues across the wider business to deliver high-quality advice, exceptional service and operational effectiveness. Operating in a fast-paced and evolving environment, the team balances customer needs, business objectives and regulatory requirements while supporting retention, growth and long-term customer relationships. Success is built on collaboration, professionalism, technical expertise and a commitment to delivering outstanding outcomes for customers and the business. What You''ll Be Accountable For Delivering Results Lead and support the day-to-day performance of the Personal Lines team. Ensure high levels of service, quality and operational effectiveness across all customer interactions. Maintain strong oversight of quality, compliance and regulatory requirements. Support the resolution of complex customer ..... full job details .....