Application Support Analyst Banking London, City £40 - 48k Leading and ever-growing private equity business is seeking a new Business Application Support Analyst role based in London. The role You''ll sit in the IT Business Applications team and work hand in hand with the Applications Business Manager for private equity. Day to day, you''ll own the running of a set of well-known vendor platforms, which means keeping them working, fixing what breaks and being the person the business comes to when something isn''t right. It''s a good mix of hands-on support, ITIL process and working closely with the business. There''s also a real roadmap ahead, including AI tools and a new data platform, so you won''t just be keeping the lights on. What you''ll be doing Handling 1st and 2nd line support and getting incidents fixed quickly Working through issues with vendors, the development team and the outsourced infrastructure provider Running incident, problem, change and release management in line with ITIL Managing tickets and workflows in ServiceNow Being the go-to person for application questions and escalations Tracking SLAs, getting to the root cause of repeat issues and putting proper fixes in place Reporting on application performance, incident trends and release schedules Keeping documentation and the knowledge base current What you''ll need At least 2 - 3 years in IT application support, 2nd line support or release management Financial services experience A good grasp of ..... full job details .....