SF Recruitment are working with a business based in Droitwich (WR9) who are looking for an Account Manager to join the team £35,000 + Bonus Hybrid working Ideally a background working with insurance companies would be an advantage but not essential Key Accountabilities: - Contributes to the achievement of the overall business plan for the company including the growth goals and monthly KPIs Client - Acts as account manager for assigned clients, delivering strategic objectives within the relationship and ensuring that engagement is positive and delivers benefits to both organisations - Responsible and accountable for overseeing service delivery and new initiatives to meet and exceed budgeted revenue sales, minimising leakage, for assigned clients - Seeks new ways to add value to client relationships to maintain our 100% client retention rate - Coordinates and executes team training to ensure client specific ways of working are adhered to. Supplier - Responsible for the management and governance of assigned suppliers from the supply chain - Negotiate and periodically review contracts, terms and prices with suppliers - Provide supplier training and best practices to employees - Develop and maintain assigned supplier relationships, ensuring quality standards and reducing costs - Provides handover to the operations team once agreement has been reached with new suppliers regarding contract (if appropriate), specific SLAs and process General - Acts as an escalation point for the ..... full job details .....