Customer Service Administrator
Location: Yate, Bristol
Contract Type: Temporary 4 weeks Commitment
Hours: Monday to Friday, 08:30 - 17:00
Pay Rate £13.00ph

Overview:

This position is ideal for a customer-focused individual who thrives on supporting clients and customers. You will handle queries and orders via the phone ensuring responsive and effective service as part of the helpdesk team.

Key Responsibilities:

• Promptly respond to and acknowledge all helpdesk queries
• Log helpdesk issues in the system using the specified format and track all correspondences.
• Manage queries diligently until resolution.
• Maintain accurate records of key activities.

• Proven experience in administrative roles or customer service environments.
• Strong organisational skills with the ability to multitask in a fast-paced setting.
• Excellent communication skills, both verbal and written.
• A proactive, can-do attitude, with a keen eye for detail.
• Strong team player with excellent relationship-building capabilities.