Technical Support and Service Manager Location: Lewes, East Sussex Salary: £40,000-£50,000 + discretionary company performance bonus Working pattern: Full-time, office-based, five days per week; UK site visits and occasional international travel Our client is a leading worldwide manufacturer of passenger information systems for the public transport industry. Design, development and the majority of production are carried out at its head office in East Sussex. Following significant growth over the past three years, the business is seeking a Technical Support and Service Manager to lead its UK Technical Support team through continued growth and technological and organisational change. You will lead a team of Support Engineers, supporting hardware, software and connected systems across the UK, with occasional international escalation support. The role requires hands-on technical leadership, complex issue resolution and a strong focus on customer service. Reporting to the Head of Account Management, you will work closely with Account Management, Technical, Software, Engineering, Production, Repairs, Sales and Finance teams. Key Responsibilities Manage and develop and lead a team of Support Engineers Support Engineers, including workload, priorities and performance. Build strong knowledge of hardware, software, connected systems and support processes. Provide hands-on technical guidance and take ownership of complex or recurring customer issues. Oversee diagnosis and ..... full job details .....