Claims Handler - Indemnity and Liability Resolution (ILR) Locations: You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable, (Hybrid working - typically 1 day per week in the office once probation is passed) About the Role We''re looking for proactive and customer-focused Claims Handlers to join our growing team. You''ll manage motor claim tasks, focussing on achieving accurate Indemnity and Liability decisions, whilst updating our Customers throughout. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you''ll ensure decision are made efficiently, fairly, and in line with both regulatory standards and our business objectives. We''ll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review. What You''ll Be Doing Handle allocated motor claim tasks in line with our philosophy, processes, and service standards.In-bound and out-bound Customer phone calls.Empowered to make Indemnity and Liability decisions to achieve the best outcomes for our customers and the business.Control claims costs through robust negotiation and strong use of evidence.Communicate confidently with customers, third parties, and suppliers.Maintain accurate records, reserves, and task management to ..... full job details .....