The Customer Service Coordinator will serve as the primary point of contact for customers, managing inquiries and ensuring a seamless service experience within the transport and distribution industry. This role requires strong organisational skills and the ability to handle customer interactions with professionalism and efficiency.Client DetailsThis role is within a medium-sized organisation specialising in transport and distribution, recognised for its commitment to efficient operations and customer satisfaction. The company operates in a fast-paced environment, offering opportunities for growth and development.DescriptionRespond to customer inquiries via phone and email, ensuring timely and accurate resolutions.Coordinate with internal departments to manage service-related requests and concerns.Maintain accurate records of customer interactions and transactions in the system.Monitor and track shipments, providing updates to customers as required.Assist in resolving service issues, escalating complex cases when necessary.Ensure compliance with company policies and procedures during all interactions.Provide support in preparing reports and documentation for management review.Contribute to continuous improvement initiatives to enhance customer satisfaction.ProfileA successful Customer Service Coordinator should have:Experience in a customer service role, ideally within a B2B environment.Dealing with all areas of customer serviceStrong communication and interpersonal skills ..... full job details .....