Customer ServiceLocation: GlasgowPay Rates: 13.97 to 32.55 per hourContract: Temporary to PermanentStart Date: 17/08/2026Hours: 25hrs per week (including weekends and bank holidays) Shift Time: Hours between 18:00 - 08:00 over 7 days. 2 shifts of 9 hours (10.5 hours including breaks), each with 1 x 15-minute UPB and 1 x 30-minute UPB 1 shift of 7 hours (8.25 hours including breaks), with 1 x 15-minute UPB and 2 x 30-minute UPBs TrainingFull-time Monday - Friday and will take place 20:00 - 04:45am and requires 100% attendance. We''re inviting you to bring your skills to a role that truly makes a difference-joining the UK''s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people''s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ phone number removed or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you''ll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it''s a chance to make a ..... full job details .....