Operations Manager (Assistant Captain) - MOXY London StratfordThis position is based on a full time contract.Gross salary - £competitiveWere looking for someone who doesnt just manage from behind a screen. This is a hands-on leadership role where youll live and breathe the MOXY vibe

rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it''s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you''re the one leading by example.If youre the kind of person who thrives in the buzz of the lobby, not the silence of the back office

we want to meet you.Main Tasks and responsibilitiesSupports the General Manager in all aspects of the management of the hotelCustomer service, guest relations and creating positive guest experiencesRecruits and develops a team that delivers excellent service the Moxy wayEnsure a profitable hotel operation in line with company goalsManage the team effectively and enforce company policiesActively involved in the day to day tasks of the teamStrong Food and Beverage background

you know the ins and outs of running an FandB operation.Managing Food and Beverage outlets the Moxy wayManage hotel room inventory and checking guests in/out the Moxy wayFollow all food safety, licensing and health and safety policies to work safelyPromote and support the Moxy brand and the Marriott Bonvoy loyalty program

Were looking for someone with Moxie, which is all of these things:Have high energy and a fearless do-it-yourself attitudeGood with people and enjoy chatting with guestsSkilled multi tasker who can balance hard work with great serviceClear communicator fluent in English (and other languages a plus!)Useful ExperienceMust have minimum 2 years hotel management experienceMust have minimum 2 years team managementMust have

property management system (preferably Opera) experienceKnowledge of Point of Sale system (preferably Micros)Knowledge of Food Safety and Licensing lawsKnowledge of maintaining brand standardsEvent management, marketing or social media experiencePersonal experience of travel and travel industryBENEFITS FOR YOU!Health Cash PlanDiscounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwideDiscount on Food and Beverages at Marriott hotels worldwideEnhanced Maternity/Paternity/Adoption payPension schemeTwenty eight holidays (annually increasing to max thirty three holidays)*a personality assessment can be part of the recruitment process*

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