Role: Operations Manager Location: Brighton Hours: Full-time Pay: 40,000 - 45,000 per annum An excellent opportunity has arisen for a Operations Manager to join one of our longstanding clients, an established and growing organisation, in Brighton. This is a senior-level position combining operational leadership with strategic account growth. The successful candidate will play a pivotal role in overseeing performance delivery, optimising processes, and strengthening client partnerships while driving sustainable commercial improvement. Benefits:Competitive salary packageLeadership role within a growing and forward-thinking businessOpportunity to shape operational strategy and team performance The Requirements:Proven experience in operations management within a contact centre or service-led environmentStrong leadership and people management skillsExperience managing KPIs, performance frameworks and service delivery metricsCommercial awareness with the ability to identify growth and efficiency opportunitiesExcellent organisational and stakeholder management skillsAbility to operate at both strategic and hands-on operational levels The Role:Oversee day-to-day operational performance across designated teams, ensuring service excellence and KPI deliveryDevelop and implement operational improvements to enhance efficiency, productivity and client satisfactionLead workforce planning, resource allocation and performance management processesAnalyse reporting data to identify trends, ..... full job details .....