Senior Content Designer (12-Month Fixed-Term Contract)

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Senior Content Designer (12-Month Fixed-Term Contract)

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Liviu Mesesan .Location: LondonTrustpilot is a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world''s largest independent consumer review platform. We are seeking a Senior Content Designer to join our team on a 12-month fixed-term contract, covering a period of maternity leave. This role focuses on leading clear and engaging product content experiences for our global business customers, Trustpilot Business. The position involves collaboration with several teams, requiring the candidate to prioritize and manage various timelines effectively.What this role is about: you will use language to create impactful experiences for customers, with projects that support high-level business goals, including increasing revenue and adoption rates. You will design experiments that align with major organizational goals and translate complex technical details into clear content. This role is suitable for someone with substantial experience on a UX or product-led team.What you’ll do

Design, write, and edit compelling in-product content that helps users and drives data-driven results for Trustpilot. This includes product flows, interface language, product names, navigational content, terminology, and other relevant product content.Shape product narratives and squad strategy by influencing product peers and developing documentation.Lead B2B product content strategy and design regular tests to validate or exceed goals.Apply strategic thinking to the product—define UX guidance, audit content experiences, and create information architecture.Drive the conversation around AI by applying AI processes to workflows or designing prompts and prompt libraries for new features and products.Engage in feedback loops with UX peers, run content critiques with other content designers, and contribute to design sessions, wireframes, and high-fidelity mocks in Figma.Collaborate daily with stakeholders across engineering, product design, research, product marketing, and data analytics.Identify and prioritize the most significant projects within B2B.What you’ll need

Impressive experience in content design and/or UX writing.Examples of content with tangible business results or that informed squad decisions.Strong communication, presentation, and collaboration skills in English.High familiarity with UX design tools such as Figma.Experience leading projects in ambiguous contexts with stakeholder input.Experience with UK government digital teams is a plus.Experience writing and designing for business customers in the UK and US is a plus.What’s in it for you

Flexible working options to suit your needs.Competitive compensation package + bonus.25 days holiday (28 after 2 years) plus two paid volunteering days per year.Learning and development opportunities via Trustpilot Academy and Blinkist.Pension and life insurance; health cash plan; online GP; 24/7 support; Employee Assistance Plan.Headspace access for mindfulness; paid parental leave; season ticket loan and cycle-to-work scheme.Central office with amenities and regular team events, ERG activities, and social opportunities.Access to deals and discounts; independent financial advice; and talent acceleration programs.Equal opportunity statement: Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive. We will consider all applications without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. We are a global company with data practices designed to protect personal information, transferred and stored globally as necessary for the uses in our Privacy Policy.

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